Sometimes, Something Special Comes Along.
Something Like 'HOME' From A Master Storyteller
& A Book You Won't Forget!
Now Available For Pre= order by Clicking On The Cover
In Arjun Sen's most recent book, Customer Karma, "Why stop at a one-night stand when you can have a lifetime relationship with your customer", he uncovers the blind spots of many well intentioned companies in the customer dating game. Arjun draws upon his broad experience in marketing, branding, and customer relationships to offer impactful customer-centered insights for business professionals of all levels. Arjun successfully piques your curiosity and keeps you coming back for more with his first-hand industry stories that demonstrate the power of genuinely connecting with clients. This book has something in it for anyone who intends to attract and keep customers, or someone who wants to build meaningful customer relationships.
Arguably the single most important source of competitive advantage there aren’t many businesses who have not sought sage advice on improving customer service. There is a dearth of titles on the subject to trawl through but unfortunately many lose their effectiveness by being mired in too much jargon, or are clearly written solely to land the author more consulting clients. Arjun Sens Customer Karma breaks that mould by delivering a title that is both insightful and above all in touch with reality. Providing a genuine opportunity to readjust your thinking Sen’s candid, accessible and often humorous observations provide timely insights into what drives people’s expectations. More importantly, how to use this knowledge to make them happy. Through the clever use of metaphor he clearly demonstrates how subtle behavioural “nudges” can completely change the choices people make and vastly improve levels of service whilst remaining refreshingly devoid of unnecessary complexity. On this level he effortlessly succeeds in focusing the reader’s attention with his thoughts delivered in easily digestible chapters and in doing so creates a far more powerful and emotive framework of reference.
Insightful and enlightening, Customer Karma, Why Stop at a One-Night Stand, When You Can Have a Lifetime Relationship with Your Customers? proves another notable release from Sen and one which is strongly recommended.
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Arjun Sen is a renowned keynote speaker and author of Raising a Father. Through a brutal awakening in 2001, Arjun Sen realized he did not know his daughter. He promptly quit his successful career in the corporate world, and has spent his time since then building a consulting service that allows him to first and foremost be a father. Arjun has been speaking across the country to encourage and inspire parents through his humorous, and sometimes heart wrenching stories.